EFFECTVE WORK PRACTICEStm
The dedicated team leading NELSON’s Effective Work Practicestm group understands the challenge of creating and implementing a work environment that continuously reinforces the vision and mission of the organization. Not only do we provide our clients with expertise to align business objectives with the workplace and real estate decisions, but in recognition of business evolution, we provide solutions that enhance the employee understanding of their changing roles in achieving the business objectives.
We have developed a proven “scenario thinking” methodology for helping our clients discover information about the performance of work within their organization. Our research provides documentation on:
What enables the success of key business drivers?
§ Nature and breadth of decision making
§ Work process or the way work is typically accomplished
§ Depth of the company’s vision or business plan understanding
§ Accepted norms for patterns of behavior
§ Nature of work goals
What enables superior performance of the workforce?
§ Desired patterns of work
§ Core work process and links to goals and objectives
§ Knowledge management and transfer
§ Formal and informal networking patterns
What strengthens and evolves the desired work environment?
§ Organizational beliefs and behaviors
§ Integration of Human Resources, Information Technology, Compliance and Finance
§ Reinvention of Real Estate as value-add
This approach encourages the client in the creation of the workplace to integrate and balance the three key work environment attributes of efficiency, effectiveness, and expression resulting in demonstrable value to the enterprise.
Workplace Understanding
In support of our client’s objectives, NELSON selectively builds a comprehensive and tailored assessment resulting in a deep-down dive into your culture, business and work practices. This approach may be comprised of several blended methodologies, including:
Organizational Assessment
A robust workshop for all levels of management that helps to clarify current and future state organizational goals and prioritize critical objectives.
Work Pattern Assessment
A self-reported survey designed to reach all members of the organization and capture detailed information on current patterns of work, work characteristics, behavioral factors, and key indicators of desired work pattern requirements.
Observation Studies
A visual study that documents empirical data on current patterns of work and provides comparative data to the Work Pattern Assessment.
Knowledge Pattern Research
A simple, automated survey to capture current and future knowledge skill sets required by individual workers.
Network Mapping
A survey format to identify “communities of practice” within the organization regardless of physical location.
Workshops/Interviews
Conducted on-site and virtual, work shops and interviews customized to the goals and objectives of the client.
Workplace Branding
A combination of surveys and workshops to develop visual messaging and images linked to the business’ vision.
Value
The development of critical success factors against which metrics, best practice opportunities and continuous improvement will be prioritized and measured.
The coupling of NELSON expertise with these methodologies will result in a clear set of requirements that not only allows the full potential of the building to be realized in its support of the workplace, but will also serve the change management components to drive workforce readiness and infrastructure integration. The result is an agile work environment that in its definition is designed to evolve and continuously meet leadership and user expectations.
Workplace Delivery Process
Once the “playbook” has been approved NELSON will work to ensure the adoption of the new workplace through education, communication, changes in processes and procedures, plus refining the infrastructure elements related to human resources, technology, and compliance.
Management of legacy and new work environment practices
The development of practices and procedures for seamless management of separate, yet simultaneous, work environments.
User acceptance, adoption and promotion
Implementation of change management programs that may include:
§ On-going workshops for open discussion of questions, concerns and issues
§ Development of information tools to act as resources for management and staff
§ Modification to existing HR, IT or RE practices to accommodate new work place characteristics
§ Pilot programs to capture user preferences and provide training opportunities
§ Continuous documentation and reporting to LOB leads of business process improvements
Cultural adaptation of desired behaviors and beliefs
Identification of new permissions or practices from management as well as an enhanced level of readiness from the general workforce.
Creation of work “places”
The integration of physical space with technology tools, human resource practices and compliance requirements to support new patterns of work any where, any time.
client solution
The result is a work environment that evolves with the challenges of the business, encourages innovation and community amongst the employees, and provides measurable results against criteria of success.
For more information about NELSON or to speak with someone about our services, please email info@nelsononline.com or call
1-888-925-6562. You may also visit our Locations section to contact one of our sites directly.
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We look forward to hearing from you.